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ABC For Adoption Ltd. | |
| 2275 Half Day Road, Suite 350 | ||
| We Guide... | Bannockburn, Illinois 60015 | |
| You decide. | 1-888-44-ADOPT | |
| 1-888-442-3678 | ||
| 847-821-2901 | ||
| ABCadpt@sbcglobal.net |
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GRIEVANCE POLICY/PROCEDURE |
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(to be given to every client during intake or application process) |
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| ABC PROVIDES TO ITS APPLICANTS AND CLIENTS THE OPPORTUNITY AND MEANS TO LODGE COMPLAINTS OR APPEALS WHEN DECISIONS CONCERNING THEM OR SERVICES PROVIDED TO THEM ARE CONSIDERED UNSATISFACTORY. | |||||
| It is the intention of the agency to provide satisfactory services to all its applicants and clients. However, if in the course of being served by the agency the client is dissatisfied with the services, the client has the right to lodge a complaint or an appeal through the process established. The nature of such complaints would include, but is not limited to, denial of services; decisions to reduce, suspend, or terminate services; failure to clarify and explain any decisions; inappropriate conduct or behavior on the part of the agency staff. | |||||
| If there is a disagreement with an action or decision, the client or his/her guardian (if the client is a minor) may lodge a complaint with the supervisor of the worker. This may be done in writing or by phone. If an agreement is not worked out within three weeks from the date of the letter or telephone contact the client may contact the Program Director. | |||||
| The complaint must be in writing and addressed to the Program Director of the agency and delivered within thirty days of the action/decision about which the complaint is being lodged. | |||||
| The Program Director will review the complaint with the worker(s) against whom the complaint is lodged, along with his/her supervisor, and will send an explanation to the client within fifteen working days of the receipt of the complaint. If the client is not satisfied with the explanation, he/they may ask in writing, within ten days of receipt of the explanation, for a personal interview with the Program Director. The Program Director will arrange such an interview within fifteen days of receipt of this request. Unless otherwise indicated, the staff person involved in the case will be present in the interview, along with his/her supervisor. If a satisfactory resolution is not achieved in the meeting, the client may appeal to the Executive Director of the agency within twenty-one days of the decision of the Program Director. The Executive Director has fifteen working days to respond to the appeal and the decision of the Executive Director is final. | |||||
| __________________________________ | __________________________________ | ||||
| Client Signature | Client Signature | ||||
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Any questions of comments please E-mail
webmaster@vortekconsulting.com |
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